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The CX Equation

The CX Equation podcast from Tap CXM discusses what it really takes to deliver great customer experience in complex organisations. Hosted by industry leaders Chantelle Casey and Mark Clydesdale, each episode is a practical and refreshingly honest conversation with leaders doing the work. Deep-diving into the strategies and technologies transforming CX across all business sectors, from CRM rollouts to loyalty redesigns to workflow overhauls - and everything in between. Whether you're a CX leader, marketer, or enterprise decision-maker, Tap CXM’s podcast offers practical advice to help you mastering customer experience (CX) in today’s ever-changing, competitive landscape.

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Testimonial

Insightful, practical, and easy to follow. The hosts ask great questions, and every episode offers actionable ideas for improving customer experience. A valuable listen for anyone working in CX or marketing.

Eli-bttmlss from United Kingdom

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