Fame

Podcast Host

Sean McIver

Product Owner of MaxContact

“Whether discussing customer experience, customer success, or customer service, the CUSTOMER is always in the first place.”

Sean McIver is a Product Owner at MaxContact, responsible for ensuring that the customer's voice is accounted for in every step of the company's Agile SDLC framework.

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Sean has worked his way up through the call centre industry, starting out as a customer service advisor to dialler manager at an award-winning outsourcing provider!

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Putting his passion for people, exceptional customer service, and learning more about others' experiences to good use, Sean hosts Talk Time with MaxContact.

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Ask me

What makes an exceptional customer journey?

How do you define customer experience?

What comes first: customer experience or employee experience?

What is the difference between customer experience, customer success, and customer excellence?

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