Fame Podcast Host

Chief Humanity Catalyst at Temkinsight

Bruce Temkin

“Leadership today is not about managing systems. It is about elevating humanity. The leaders who thrive are those who make empathy, trust, and purpose scalable.”

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Bruce Temkin is redefining what leadership means in a world marked by complexity and change. Often called the Godfather of Customer Experience, he is one of the world’s foremost thinkers on how organizations succeed by amplifying humanity, not minimizing it.

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He founded the Qualtrics XM Institute, co-founded the Customer Experience Professionals Association, and led Temkin Group after serving as Forrester Research’s most-read analyst for thirteen consecutive quarters. Across his career, Bruce has guided hundreds of executives through transformation by helping them focus on what matters most: people.

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As host of Humanity at Scale: Redefining Leadership, Bruce convenes bold thinkers who explore how trust, empathy, and purpose drive lasting success. Each conversation connects leadership insight with practical, human-centered action.

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Ask me

1
How can leaders scale empathy and trust without sacrificing performance?
2
What mindset shift must executives make to stay relevant in an AI-driven decade?
3
How can organizations stay deeply human as they pursue transformation?
4
What does it truly mean to lead with purpose when everything is changing?

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