Fame Podcast Host
Nikola Mrkšić is Co-founder and CEO of PolyAI, the leading provider of dialog agents serving hundreds of enterprises across 75 languages and 25 countries.
Nikola earned his machine learning PhD from Cambridge and was the first hire at VocalIQ, acquired by Apple to make Siri more conversational.
Nikola was named to the Forbes 30 under 30 list for his work with PolyAI.
Ask me
- 1
Nikola, you’ve described the “agentic enterprise” as a business that can sense, reason, and act on what it learns in real time. At what point does that stop being a customer-service transformation and start requiring companies to rethink how the entire organization operates?
- 2
As PolyAI opens its technology to enterprise builders, what becomes the hardest part of building effective AI agents: the model, the infrastructure, the governance, or knowing what should actually be automated?
- 3
Some PolyAI deployments are already handling workloads equivalent to more than 1,000 full-time employees. When AI reaches that level of scale, what responsibility do AI companies have in helping customers think through the human impact of automation?
- 4
If AI agents can effectively provide near-unlimited customer-service capacity, which traditional contact center metrics become less useful, and what should leaders be measuring instead?
- 5
As foundation models become increasingly accessible and commoditized, where do you believe a defensible AI company is actually built: proprietary models, data, infrastructure, customer relationships, or something else entirely?
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