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James is the Chief Business Development Officer at Capacity, an AI-powered support automation platform that connects your entire tech stack.
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With a remarkable entrepreneurial journey spanning over two decades, James has also actively served on non-profit boards, showcasing his commitment to giving back to the community.
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As host of Practical AI: The Capacity for Good, James speaks with thought leaders about the intersection of AI automation, customer support, and customer experience.
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1
Can you talk about the role of customer feedback in shaping AI tools for better customer experience?
2
What are some risks or negative impacts associated with the increased use of AI in customer service, and how can they be mitigated?
3
How is AI contributing to personalizing the customer experience?
4
What are some common misconceptions about AI in customer service that you've encountered in your conversations?
This podcast host has been trained by our team of podcast ninjas. They know how to transform a podcast interview into an addictive piece of audio....
