Gowri Ramkumar is the Customer Relationship Manager & Host of the Knowledgebase Ninjas Podcast at Document360.

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Gowri has personally interviewed over fifty technical writers and documentation managers on her podcast with the goal of understanding how an effective knowledge base can improve customer experience and reduce costs:

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Gowri has a total of 14 years experience in the IT world, is a computer science graduate and has a passion for leading customer success teams. Check out this recent interview between Gowri and Gavin Austin, Principal Technical Writer at Salesforce:

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Gowri regularly appears on top podcasts focussed on how businesses can grow through effect customer service...