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Gowri Ramkumar is the Customer Relationship Manager & Host of the Knowledgebase Ninjas Podcast at Document360.
Gowri has personally interviewed over fifty technical writers and documentation managers on her podcast with the goal of understanding how an effective knowledge base can improve customer experience and reduce costs:
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Gowri has a total of 14 years experience in the IT world, is a computer science graduate and has a passion for leading customer success teams. Check out this recent interview between Gowri and Gavin Austin, Principal Technical Writer at Salesforce:
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Gowri regularly appears on top podcasts focussed on how businesses can grow through effect customer service...
1
How we can improve your customer success strategy
2
How high quality user documentation can grow your B2B business
3
How we manage our customers at Document360
4
Three simple things customer service teams can do to improve retention
This podcast host has been trained by our team of podcast ninjas. They know how to transform a podcast interview into an addictive piece of audio....
