15 Customer Experience And Operations Companies To Follow In 2027

A customer experience does not end when a conversation closes. It may depend on a delivery arriving, a technician finding the right answer, a quote being approved or an employee being scheduled to do the work. Those connections make operations a useful starting point for a customer experience discussion.

The 15 companies in this editorial selection address different parts of that picture, from customer service and commerce to revenue processes, workforce planning and supply chain risk. They are listed alphabetically with no ranking, scores or implied order of merit.

Each profile describes the company’s stated work and offers a question to bring into 2027 planning. The questions are editorial prompts for buyers, rather than company forecasts or claims that one approach will suit every organisation.

Aquant

Aquant provides AI technology for service organisations supporting physical products. Its offering helps teams work with service knowledge across settings such as remote support and technician workflows. The company’s area of work makes the quality of an answer inseparable from its context: the equipment, symptoms and steps already taken matter when a service professional is deciding what to do next.

Question for 2027: How will a service team keep AI guidance useful when the product, operating conditions or available troubleshooting information changes?

Bloomreach

Bloomreach provides commerce technology spanning search, personalisation and marketing automation. Its platform connects how customers discover products with the messages and experiences they receive. For buyers, that scope creates a useful discussion about consistency: a recommendation, search result and follow up message may each be reasonable on their own while still reflecting different information about the same customer.

Question for 2027: Can the commerce team explain how customer context is shared across product discovery, personalisation and lifecycle communication?

CommerceIQ

CommerceIQ provides technology for managing retail ecommerce activity, including data, retail media and visibility across the digital shelf. Its offering connects commercial information with actions taken by brands selling through retail channels. For buyers, the relevant issue is how those decisions work together: media investment, product availability and the information shoppers see need to be considered as parts of the same operating picture.

Question for 2027: How should a brand connect retail media decisions with product content and availability so teams can understand the combined effect?

Cresta

Cresta develops AI technology for contact centres, including AI agents, real time assistance and conversation intelligence. Its offering addresses both customer interactions and the work needed to support and improve them. This makes the connection between automation and human service a useful buyer topic, particularly when a customer request crosses systems or needs information that was collected earlier in the conversation.

Question for 2027: How will context and accountability move between an AI agent, a human agent and the operational teams needed to resolve a request?

DealHub.io

DealHub provides a quote to revenue platform covering processes including configuration, pricing, quoting, contracts and billing. Its offering connects commercial work that often involves several teams and systems. For buyers, this creates a useful discussion about continuity from an offer to an ongoing customer relationship: the agreed terms need to remain understandable and executable after the sales conversation ends.

Question for 2027: Where do pricing rules or contract terms lose context as a deal moves from sales approval into billing and service?

Demandbase

Demandbase provides technology for account based marketing and go to market work. Its platform brings together account information, buying group signals and capabilities used by marketing and sales teams. The company’s area of work highlights the need for shared interpretation: collecting a signal is one step, while deciding who should act, what they should do and how teams will coordinate is another.

Question for 2027: How will marketing and sales agree which account signals warrant action and keep that action relevant to the buyer’s situation?

DispatchTrack

DispatchTrack provides last mile delivery software covering planning, routing, execution and visibility. Its offering connects the operational decisions behind a delivery with the information available to the business and its customer. For buyers, this makes exception handling an important discussion topic: a delivery plan needs a practical response when conditions change and a clear way to communicate that response to everyone involved.

Question for 2027: When a delivery changes during the day, can planners, drivers and customers work from the same understandable view of what happens next?

Duetto

Duetto provides revenue and pricing technology for hospitality businesses. Its offering supports decisions about rates, demand and commercial performance in hotel operations. The company’s area of work creates a useful discussion about how recommendations are used, including which assumptions sit behind a pricing decision and how revenue, commercial and property teams communicate when conditions or business priorities change.

Question for 2027: How should a hotel connect automated pricing recommendations with the local knowledge and commercial priorities of its operating team?

IFS

IFS provides enterprise software for industries with substantial operational requirements, including enterprise resource planning, asset management and field service management. Its Industrial AI offering connects AI capabilities with those environments. For buyers, this makes the underlying process important: a recommendation about an asset or service task needs to fit the schedules, responsibilities and information used to keep the operation running.

Question for 2027: Which operational decisions could benefit from AI when the business also needs to preserve reliability, traceability and clear responsibility?

Legion Technologies

Legion Technologies provides workforce management software using demand forecasting and scheduling automation. Its offering connects the staffing needs of a business with the people and constraints involved in frontline work. For buyers, the relevant conversation includes how a schedule is understood and changed, rather than treating the original planning calculation as the end of the process for managers and employees.

Question for 2027: How will managers balance forecast demand, employee availability and changing conditions when they need to adjust an automated schedule?

Maven AGI

Maven AGI provides an enterprise AI platform focused on customer experience and service workflows. Its agents work across channels and connect with business systems used to answer and resolve requests. For buyers, this creates a practical distinction to examine: producing an appropriate response and completing the underlying task require different information, permissions and checks, especially when a request spans several applications.

Question for 2027: What must an AI agent be allowed to do across business systems before the organisation can consider a customer issue resolved?

MoEngage

MoEngage provides customer engagement technology for coordinating communication across channels. Its offering includes personalisation, customer insights and AI supported campaign capabilities. The company’s area of work makes coordination a useful buyer topic: a team needs to understand which information informed a message and how that message fits with the other interactions a customer is already receiving from the business.

Question for 2027: How can a marketing team coordinate personalised communication across channels without making the customer journey difficult to understand or manage?

Observe.AI

Observe.AI provides a customer experience platform combining AI agents, real time assistance and conversation intelligence. Its offering addresses customer requests and the work of the teams supporting them. For buyers, the important conversation connects what is learned from interactions with the actions taken afterwards, including how an organisation reviews quality and preserves context when work moves between automated and human processes.

Question for 2027: How will insights from customer interactions change the service workflow rather than remain in a separate reporting process?

Resilinc

Resilinc provides supply chain risk management technology for understanding suppliers, monitoring disruption and supporting responses. Its offering connects information about exposure with the operational decisions a business needs to make. For buyers, that makes the link between a signal and a response an important topic: a warning needs enough detail about affected suppliers, sites and materials to become an actionable plan.

Question for 2027: Can the supply chain team connect a disruption signal to the specific dependencies and decisions it needs to address?

Whatfix

Whatfix provides digital adoption technology including in application guidance, product analytics and environments for software training. Its offering supports people learning and completing work in business applications. For buyers, the relevant discussion is about the task rather than the presence of a prompt: guidance needs to help users finish the right process and give the organisation a way to understand where people still struggle.

Question for 2027: How will the team measure whether in application guidance helps users complete work accurately and confidently over time?

Look Beyond The First Interaction

Follow a real customer request through the teams and systems needed to resolve it. Notice where information is lost, where a person has to repeat work and who owns the final outcome. That exercise can make a technology discussion more concrete and help the business choose measures that reflect the whole experience.

Want to turn your team’s expertise into regular conversations with your buyers? Explore Fame’s B2B podcast services.