Topping The Charts with DigitalGenius
- Technology & SaaS
- Brand Awareness
- SMB
- Existing Podcast
- #1Ranking in Marketing in the UK
- #56Ranking in Business in the UK
The Story
DigitalGenius is an innovative customer support platform helping growth-focused businesses increase profits, build brand loyalty, and reduce customer support overheads for massive companies across the globe!
Back in 2022, DigitalGenius launched their brand awareness campaign with a very effective content strategy: a podcast. Now that's genius! DigitalGenius and Fame immediately joined forces and began working on a podcast with the objective of growing brand awareness for the automated eCommerce customer support platform which worked and is continuing to do so to this day.
Upon launch, the show immediately reaches #1 in the Marketing category in Apple Podcasts in the UK (DigitalGenius's target market):
The eCommerce Customer Experience Podcast
Chart positions by country
Best positions in the 30 days before this case study was written
| Country | Marketing | Business |
|---|---|---|
 United Kingdom | #1 | #56 |
 Romania | #4 | #24 |
 Germany | #81 | - |
 Canada | #95 | - |
Source: Podstatus podcast chart tracking
The Show
Chris Kellner, host and Global VP Sales and Partnerships and external guests discuss a concept of eCommerce customer experience in a thirty minute episode published trimonthly.
The podcast has already seen incredible success with guests like:
- Ian Golding, CEO and Founder of Customer Experience Consultancy
- Thomas Staudte, Head of Customer Engagement at air up
- Gustavo Imhof, Head of Customer Experience Strategy and Insights at Avado
- Paul Davis
- Laricea Roman, Head of Marketing and Head of Digital for the Dorothy Perkins, Burton and Wallis brands at Boohoo Group
Just to name a few.
The Growth
In its first months, The eCommerce Customer Experience Podcast won a top spot in its category:
- Number 1 in the UK Marketing category within a month of launch
- Plus number 56 in the UK Business category
The Results
Within a month of launching, the podcast reached the top spot for its category Marketing and is still pushing the limits.
The collaboration between DigitalGenius and Fame continues to deliver engaging customer experience episodes for eCommerce!
The team isn't winding down, not by any stretch of the imagination. The current strategy continues until there are more interesting topics and guests in CX and Retail space to explore!
“We have been working with Fame for the last few months and can't recommend them highly enough”
Christopher Kellner
Global VP Sales & Partnerships at DigitalGenius
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This is just one example of the success we’ve achieved for clients. Here is the floor.
Every Fame show carries the same guarantee: 10% growth, every month. Drag it out.
Drag to watch it compound
Month 9: 2,358 downloads/mo
Pure arithmetic on the guaranteed 10% monthly growth, from a nominal 1,000-download first month - not a client’s data. The guarantee is the floor; the case studies above are what clients actually did.
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